Change Management Training Course

Delivery: On-site and Instructor-led Online

This course can be taken through any of the following:

On Site
Hybrid online – interactive trainer led delivery over the Web

Course Overview

This course will teach practitioners and managers the practical steps and skills involved in delivering successful business change, for example transformation programmes.

Course Objectives

Key learning objectives include:

To demonstrate how to plan, launch and deliver successful change programmes
To demonstrate the skills necessary to deliver change
To demonstrate the core principles and strategies of change

Course Duration

1 day

Delivery Style

The course is interactive and highly practical using workshops throughout to address real world challenges and issues in delivering change.

Agenda

Session:	Items:
Overview	Types of change Impact on the strategy
Goals, vision and direction setting	Defining clear goals Objectives, Outcomes and Benefits Sponsorship and Leadership
Planning	Change never comes free and will require resource and support Critical factors for success Key Roles and Responsibilities
Communicating with simplicity	The one page communication tool – ‘big-picture’
Understanding the organisation	its values: “organisational culture” types of cultures that are typical in business today their impact on the process / strategy
Strategies for different organisational cultures	Key principles of successful change management in varying cultures
Change ‘Managers / Agents’	Core competencies Do’s and don’ts
Communication	The expectation and the challenges The reality Methods to ensure effectiveness and address the challenges Risks and lessons to avoid
Resistance Management	Main causes of resistance Why it always occurs – sources and impact Strategies to manage and reduce Methods to ensure effectiveness The role of Leadership and Sponsors
Performance Measures	Smart-v-“typical” Personal Objectives Getting the measures right and getting the right measures Risks and lessons to avoid
Sustaining	Real world examples Managing the delivery of planned outcomes Risks and lessons to avoid
International Case Studies	from the public and private sectors
Summary	key factors in successful programmes
Following this course:	you will be able to participate more effectively in change programmes

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